Shipping and Returns

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders: UPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
The rate charged for the shipping of your order is a flate rate for anywhere in the United States. Currently we do not ship internationally.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@yourstore.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     Robanda International
     Attn: Omegalabsusa
     1245 Knoxville Street
     San Diego, CA, 92110
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items can not be returned if they are opened.

Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.